Policy
Policies
LEGAL DISCLAIMER
By booking an appointment, receiving any service, or merely being present on our premises, YOU AUTOMATICALLY ACCEPT AND AGREE TO ALL POLICIES SET FORTH HEREIN. These policies are provided for informational purposes only and do not constitute legal advice; consult independent counsel for any legal questions.
Our goal is to deliver a seamless, luxury experience while protecting the health, safety, and legal rights of our clients, staff, and business.
It is essential to understand our salon policy to ensure a smooth and enjoyable experience at our establishment.
1. Surveillance
- For safety purposes, our premises are monitored with digital video surveillance.
2. Pricing
- All prices are subject to change without notice.
3. Payments
- $15 minimum charge applies for credit card transactions.
- Personal checks are not accepted.
- Services over $200 require upfront payment.
4. Dispute & Chargeback
- Dispute Notification Window – You agree to notify the Salon in writing within forty eight (48) hours of any billing or service concern at yoyonailbar@yahoo.com. Failure to do so waives your right to dispute or charge back the transaction.
- Chargeback Waiver & Indemnification – You agree not to initiate a credit card chargeback prior to completing the internal dispute process. Should you file a chargeback in violation of this clause, you agree to reimburse the Salon for the original amount, all chargeback fees (currently $40 per occurrence), and any reasonable collection or legal costs.
5. Gift Certificates / Gift Cards
- Not refundable or exchangeable.
- YOYO Nail Bar is not responsible for lost or stolen gift cards.
6. Appointments
- Please arrive 10 minutes prior to your appointment to enjoy the full service time.
- If you arrive late, your service may be shortened or adjusted to fit the schedule.
- Cancellations require at least 12 hours’ notice.
7. Cancellations, Rescheduling & No Shows
- Individual appointments: provide twelve (12) hours’ notice to avoid a fee equal to 50% of the scheduled service value.
- Groups of three (3) or more: provide twenty-four (24) hours’ notice.
- No shows will be charged 100% of the scheduled value. All fees must be satisfied before further bookings.
8. Service Satisfaction
- If you are not satisfied with your service, please notify us immediately after completion so we can address your concerns.
- No complaints will be accepted once you have left the salon.
- We offer complimentary fixing for gel and dip powder manicures within 3 days of the original service.
- To schedule a complimentary fixing, please call the front desk and provide the service date and technician’s name.
- Regular polish is not guaranteed.
9. Complaints / Feedback
- If you have any complaints or feedback, please contact the manager at the front desk.
10. NO Refunds / NO Exchange Policy
- We have a no-refund/no-exchange policy on services already completed at YOYO Nail Bar.
- Refunds or credits will not be issued if you simply change your mind.
11. Child Safety & Pet
- Children are only permitted in the salon when receiving a service.
- Children under 8 years old must be supervised by an adult and remain in the lobby.
- Parents/guardians are responsible for any damages caused by their children.
- Pets are not allowed in the salon (service animals excepted).
12. Personal Belongings
- We are not responsible for loss, theft or damage to personal articles, including clothing and accessories.
13. Client Health & Safety Responsibilities
- You must disclose all medical conditions, allergies, infections, or injuries—including but not limited to diabetes, fungal infections, skin disorders, pregnancy, and known allergies to nail products—prior to any service.
- We reserve the right to refuse or discontinue service if we believe a condition could pose a risk to you, our staff, or other guests.
- YOYO Nail Bar is not liable for harm caused if conditions are not disclosed.
14. Right of Refusal
- We reserve the right to refuse service to anyone.
15. Assumption of Risk, Limitation of Liability & Indemnification
- Voluntary Assumption of Risk – You acknowledge inherent risks including slips, falls, allergic reactions, cuts, and interactions with other clients, and voluntarily assume all such risks.
- Limitation of Liability – To the fullest extent permitted by law, the Salon’s total liability for any claim shall not exceed the amount paid for the disputed service.
- Indemnification – You agree to indemnify and hold harmless the Salon, its owners, employees, and agents from any claims, liabilities, or expenses.
16. Damage to Salon Property
- Clients causing damage, whether negligent or intentional, will be held liable for full repair or replacement costs.
17. Deposits
- A 50% non refundable deposit is required for any appointment valued over $150.
- Groups of 4 or more guests also require a deposit.
18. Offers & Coupons
- All offers and coupons must be presented at the time of check-in.
- Offers/coupons cannot be combined with any other promotion.