Policy
Salon Policies
Legal Disclaimer
By booking an appointment, receiving any service, or merely being present on our premises, YOU AUTOMATICALLY ACCEPT AND AGREE TO ALL POLICIES SET FORTH HEREIN. These policies are provided for informational purposes only and do not constitute legal advice; consult independent counsel for any legal questions.
Our goal is to deliver a seamless, luxury experience while protecting the health, safety, and legal rights of our clients, staff, and business.
It is essential to understand our salon policy to ensure a smooth and enjoyable experience at our establishment.
1. Surveillance
For safety purposes, our premises are monitored with digital video surveillance.
2. Pricing
All prices are subject to change without notice.
3. Payments
- $15 minimum charge applies for credit card transactions.
- Personal checks are not accepted.
- Services over $200 require upfront payment.
4. Dispute & Chargeback
Dispute Notification Window
Notify the Salon in writing within forty-eight (48) hours of any billing or service concern at yoyonailbar@yahoo.com . Failure to do so waives your right to dispute or charge back the transaction.
Chargeback Waiver & Indemnification
You agree not to initiate a credit card chargeback before completing the internal dispute process. Violations require reimbursement of the original amount, all chargeback fees (currently $40 each), and any reasonable collection or legal costs.
5. Gift Certificates / Gift Cards
- Not refundable or exchangeable.
- YOYO Nail Bar is not responsible for lost or stolen gift cards.
6. Appointments
- Please arrive 10 minutes before your appointment.
- Late arrivals may result in shortened services.
- Cancellations require at least 12 hours' notice.
7. Cancellations, Rescheduling & No Shows
- Individual appointments require 12 hours' notice to avoid a 50% cancellation fee.
- Groups of 3 or more require 24 hours' notice.
- No-shows will be charged 100% of the scheduled service value.
8. Service Satisfaction
- Notify us immediately if you are not satisfied.
- No complaints are accepted after leaving the salon.
- Complimentary fixes for Gel & Dip Powder within 3 days.
- Regular polish is not guaranteed.
9. Complaints / Feedback
Please contact the salon manager at the front desk.
10. No Refunds / No Exchange
- No refunds or exchanges on completed services.
- Changing your mind does not qualify for a refund.
11. Child Safety & Pets
- Children are only permitted while receiving a service.
- Children under 8 must remain supervised.
- Parents are responsible for damages.
- No pets allowed except service animals.
12. Personal Belongings
We are not responsible for lost, stolen, or damaged personal belongings.
13. Client Health & Safety
Clients must disclose any medical conditions, allergies, infections, pregnancy, or injuries before receiving services. The salon reserves the right to refuse service when necessary for safety.
14. Right of Refusal
We reserve the right to refuse service to anyone.
15. Liability & Indemnification
- Clients voluntarily assume all risks.
- Salon liability is limited to the amount paid for the disputed service.
- Clients agree to indemnify and hold the salon harmless for claims arising from policy violations.
16. Damage to Salon Property
Clients causing damage will be responsible for repair or replacement costs.
17. Deposits
- 50% non-refundable deposit for services over $150.
- Groups of 4 or more also require a deposit.
18. Offers & Coupons
- Coupons must be presented during check-in.
- Offers cannot be combined with other promotions.